‘Disgusted’: Customers react after Milpitas restaurant’s meat-slamming video goes viral

MILPITAS, Calif. (KGO) — PhoLove in Milpitas, which received a lot of criticism after a viral video showed an employee slamming a slab of ribs onto the ground, has been cleared to reopen. But the video still has some people on edge. “I kind of was disgusted in what I saw,” Sarah Do said. “Even my parents, they’re not on social media and they saw the video and said, ‘can you believe this’? As a Vietnamese person, it kind of makes me upset that this is the way that people may view Vietnamese cuisine in general.” The video, that shows an employee slamming racks of ribs on the ground in an attempt to thaw them, was just one problem. VIDEO: Bay Area restaurant employee caught on video slamming slab of ribs onto ground The initial inspection also found other major violations including cockroaches and a lack of proper sanitizing techniques. Environmental Health Director Dr. Marilyn C. Underwood tells us steps have been taken by the owner to right these wrongs. “We are still working with them on a number of other issues, but they are in business, operating safely,” Dr. Underwood said. We tried to speak with the owners of Pho Love about the results of the inspection, as well as the incident that led up to it. Despite seeing people inside the restaurant, we were unable to talk with them. RELATED: Milpitas restaurant from viral meat-slamming video cleared to reopen following inspection The restaurant’s owner Uyen Tran told the San Jose Mercury News he understands the outrage and is still in shock by what happened. The employee in the video has also been fired. Dr. Underwood says Tran has been cooperative in reopening safely and is grateful for the video and the chance to respond. “The most important person at any food facility is the person in charge, who under state law is responsible for making sure food is being prepared safely, and at most restaurants, that’s way it’s happening,” Underwood said. “So, when there are these occasions when people see things that are not correct, we want them to be able to use that phone and to share it with us.” There will be a follow-up inspection soon to make sure things are still safe and healthy, as the restaurant looks to restore its reputation in the community.
https://abc7news.com/post/disgusted-customers-react-milpitas-pholove-restaurants-meat-slamming-video-goes-viral/18214823/